Terms and conditions

Terms and Conditions

1. Reservation and purchase

In order to purchase e-shop products online, the Customer must access the dedicated area of the site (Shop). Each product for sale is accompanied by a photo, description, and price.
Within the e-shop, individual products offered can be selected and reserved. It will be sufficient to indicate the quantity and confirm, subject to choosing any variations. In this way, products are placed inside the virtual shopping cart.
You can add, cancel or confirm all reservations made up to that point.
In order to confirm the order, the Customer may proceed as follows:
1. without registration, providing when requested the necessary data to finalize the purchase;
2. with registration, by entering the data required to access one’s personal area.
The purchase will be considered finalized for MAMI SRL only when the order is confirmed by the same by e-mail. Confirmation is sent within a maximum of 2 working days after receipt of the order.

2. Product availability and selling price

For each item, the unit selling price expressed in currency, including V.A.T. (Value Added Tax) and excluding shipping costs, is shown.
Shipping fees may vary depending on the type of delivery, the amount of products to be shipped, their volume, weight, and destination.
All products within the e-shop can be made by our workshop. If unforeseen events occur due to delays in the delivery of products, the Customer will be promptly informed by e-mail or Whatsapp, as well as in the case of even temporary unavailability of one or more products.
MAMI SRL ships to all countries provided during registration. However, there may be cases where customs issues prevent delivery of the products ordered. In this case, the Customer will be informed promptly by e-mail and reimbursed later.

3. Methods of payment

For payment of purchases, the Customer may use the following methods:
a. PayPal circuit
b. Credit cards
c. Bank transfer

4. Delivery of goods and shipping costs

All products ordered by the Customer and confirmed by MAMI SRL, will be shipped by Express Courier (domestic and international) to the address indicated by the Customer for delivery.
No fee will be charged for shipping to Italy over €99.
Products will be shipped only after the payment of the order amount has been duly registered and confirmed to MAMI SRL.
Products shipped within Italy are approximately delivered within 3 business days of shipment; products shipped within the European Union are delivered within 5 business days of shipment. Shipments are made Monday through Friday. Any variation to the above will be promptly communicated by e-mail to the Customer.

5. Products

MAMI SRL reserves the right to make technological and aesthetic improvements to its models at any time, including changes in measurements and materials without prior notice. The dimensions included in the sheets are approximate.

6. Right of withdrawal

The Customer has a right of withdrawal which he/she can exercise, without having to justify the reasons, within a period of 7 working days from the day of receipt of the ordered items.
The right of withdrawal can be communicated within the above time limit, by e-mail. Shipping costs related to the return of goods are the sole responsibility of the Customer. In order for the right of withdrawal to be exercised, the items must be returned intact, in their original packaging in perfect condition and by prior agreement with MAMI SRL.
Goods must be returned by insured parcel Free Port; no parcel shipped COD or freight collect will be picked up by MAMI SRL.
To ensure the best service, MAMI SRL. uses the service of major express couriers for timely pickup and return to stock of returned items.
Reimbursement of the invoiced price of the returned items, will be made by crediting the Customer’s bank account within 7 days of receipt of the return, less the return fees.
Items returned incomplete, wasted, damaged, or soiled due to Customer’s fault will not be refunded and will not, under any circumstances, result in a credit equal to the price of the item originally ordered.
Should the return be due to an error on the part of MAMI SRL, shipping costs will be borne by the seller; in all other cases, shipping costs will be borne by the buyer.

7. Applicable law

All contracts concluded are understood to be concluded in Italy and are subject to the laws of Italy. For any disputes the exclusively competent territorial jurisdiction is Lecce (Italy).

8. Guarantees

MAMIKIDS products have a 2-year warranty from the date of delivery. The warranty applies only to the use for which the product is intended. Misuse of the same will automatically void the warranty. Wood, as a living element, is subject to slight fluctuations in color and shape with the passage of time.

9. Maintenance

For all MAMIKIDS wood products, wipe with a damp, soft cloth without using alcohol or other stain removers. Surfaces may undergo color changes over time due to light, the living nature and aging of the wood itself.
The following terms and conditions of sale are fully accepted by the purchaser with the placing of the order.